Without the help of a technical support team, many business operations would come to a screeching halt. Our Information Technology: Technical Support course is designed to provide students with the knowledge and skills necessary to provide support through learning how to troubleshoot and resolve technical issues related to software, hardware, and networking. Additionally, the course covers essential customer service skills, such as active listening and effective communication, that are critical to delivering a positive support experience.
Technical Support, also known as Tech Support, is a profession that offers other employees or users assistance for technical issues that they may be experiencing with a variety of different devices. These can include computers, cellphones, printers and other electronic, electromechanical and mechanical devices. Support can be given in person, over email, via software, or on the phone.
In our Technical Support students will learn the foundational skills they need to excel in this field. We will cover communication skills, different types of computer systems, applying problem-solving skills and so much more. And upon completion of the technical support course, students will have the tools they need to provide high-quality technical support and customer service in a variety of settings.
A career in technical support opens many doors to work with a wide variety of companies in many different industries. By giving yourself the right skills you can unlock many of these exciting entry-level positions.
78964
Level 4
166 credits
Focus on practical application of skills, learnt, applied and practiced
Knowledge sharing and team learning form part of Edge ICTs unique training methods
Programmes are flexible and easily adaptable to suit the various learning styles
Interactive sessions include group discussions, case studies, Q & A sessions and role-plays
Edge ICT ensures that the learners are engaged and receptive to training
Improving the learner’s confidence, attitude, knowledge and skills are critical
In this qualification, you will cover a variety of IT skills that every Technical Support professional needs in their toolbox. We will cover communication skills, the different types of computer systems, computer technology in business, problem solving techniques, Computer Technology principles, safe application of technical materials and equipment, teamwork skills and carrying out various tasks on hardware, infrastructure, data communications and network support.
Travel
Edge ICT is a SETA Accredited IT Training Provider that aims to deliver impactful training and skills development solutions to students and entrepreneurs across South Africa in the technology sector.
Copyright © Edge Training 2022